PART I – LIMITED WARRANTY
These MAMMOTION After-Sales Policies (these “Policies”) only apply to MAMMOTION products you purchased from MAMMOTION directly for your own use and not for resale.
By using your MAMMOTION product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your MAMMOTION product.
When receiving service, MAMMOTION is responsible for loss or damage to your product only while it is in MAMMOTION's possession or in transit, if MAMMOTION is responsible for transportation.
MAMMOTION is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
What Will MAMMOTION Do
MAMMOTION will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. MAMMOTION may direct you to download or install particular software updates. If your problem cannot be resolved via e-mail, or over the telephone or through the application of software updates, you may be required to deliver the product to MAMMOTION for further examination or local MAMMOTION’s appointed service centers.
What This Limited Warranty Does NOT Cover
All the damages caused by misuse or not following the user manual and below：
1) Third party claims against you for damages;
2) Loss, damage or disclosure of your data;
3) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of MAMMOTION, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes MAMMOTION’s property and the replacement product or part becomes your property. Only unaltered MAMMOTION products and parts are eligible for replacement.
Replacement products or parts provided by MAMMOTION may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty.
A replacement product or part shall be covered for the time remaining in the original product’s warranty.
PART II – WARRANTY
Under this Limited Warranty, MAMMOTION warrants that each MAMMOTION product that you purchase will be free from material and workmanship defects under normal use in accordance with MAMMOTION’s published product materials during the warranty period. MAMMOTION’s published product materials include, but not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications. The warranty period varies for different products and parts. Please check in below table to verify the duration of the warranty for your particular product or parts.
1.The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice, while for a pre-order product starts since the shipping date from local warehouse.
2.MAMMOTION will need users to arrange the shipment by themselves if users would like to send the products to local service center or MAMMOTION factory for further diagnosis. MAMMOTION will repair or replace and send back to users at no cost if the problem falls under this Limited Warranty. If not, MAMMOTION or designated service center may charge a fee accordingly.
3.MAMMOTION guarantees that, subject to the following conditions Warranty Repair Service can be requested. Please contact MAMMOTION or your authorized MAMMOTION dealer for more details. You will be required to fill out a repair form or RMA (Return Material Approval), which should be sent to us along with the to-be-repaired unit.
4.DOA (dead-on-arrival, defective-on-arrival, and/or damaged-on-arrival), refers to goods that are defective on arrival. After receiving goods from MAMMOTION, or the authorized dealer, and find the product appear to be damaged or have performance(s) failure. In such condition, please contact MAMMOTION or your authorized MAMMOTION dealer to identify and confirm for replacement.
5.Replacement applies to DOA cases. It shall be requested within 7 calendar days of receiving the goods. The replacement will be completed with 30 calendar days upon receipt of the completed goods, including all original accessories, attachments and packaging.
RMA (Return Material Approval), please fill out the form provided by MAMMOTION, Scan and Email to email@example.com.
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
1.Follow the procedures specified by MAMMOTION. Backup all data contained on your product by yourself.
2.Except for drive logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by other party or so that it is not personal data under applicable law. MAMMOTION shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
3.Provide MAMMOTION with all system passwords, if necessary. Provide MAMMOTION with sufficient and safe access to your product, so MAMMOTION can provide service as needed.
4.Ensure that the product or part is free of any legal restrictions that prevent its replacement.
If you are not the owner of a product or part, obtain authorization from the owner for MAMMOTION to provide warranty service.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting MAMMOTION’s local dealer or through firstname.lastname@example.org. You will need to provide a valid proof of purchase, receipt or order number (for MAMMOTION Direct Sales) along with the serial number of your products for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact MAMMOTION for information specific to your location.
Please note that the warranty service is only available in the respective MAMMOTION service regions where you purchased your MAMMOTION product.
Table for parts warranty
|Component||Limited Warranty Period|
|Main Body||2 Years|
|Charge Station & RTK Antenna||1 Year|
|Decoration/Appearance Parts||No Warranty|
|Cutting Blade||No Warranty|
*MAMMOTION reserves the rights of interpretation for this Limited Warranty and may not be able to notify each user when updates happen. Refer to the official website for any details and updates.
Your Other Rights
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with MAMMOTION. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.